ATENA MULTICOLOR - White low-top sneakers with multicolor rubber inserts

RETURNS ITALY

(For return policies for other countries, scroll to the bottom of the page)

If for any reason you are not completely satisfied with your order, you can return one or more items within 14 days of delivery and choose to receive a replacement or exercise your right of withdrawal.

To proceed with the return, please follow the instructions on the return form included in the package. The return form must always be included with the returned goods.

To make a return, follow these steps:

1. Send an email to customercare@v2brand.it indicating the order number and the owner
2. Within one business day, you'll receive an email from GLS with the subject line " Return Management Shipment BIXXXXXXXX." Click on the link in the email and you'll be redirected to the GLS website. You can choose between two return options:

• Hand delivery to the GLS branch closest to you
• Book collection at your preferred address

1. Make sure you complete the procedure, you will receive a confirmation email from GLS and the barcode to present to the courier
2. Always remember to include the correctly completed return form inside the package , so that our logistics can proceed as quickly as possible.
   

RETURN POLICY

There are four different options for making a return:

1. Size exchange: If you ordered the wrong size and would like the same item in the right size, the exchange is completely free.

2. Purchase Voucher: If you wish to exchange your purchase for a new item, we recommend requesting a Purchase Voucher. You will receive a code for the same amount that you can use on any item in the shop without an expiration date.

3. Refund: If you choose a refund , you are responsible for shipping costs. Shipping costs are €10, so your refund will be offset by €10 (e.g., if you return an item worth €99, you will receive a refund of €89). Refunds will always be made using the same payment method you used to place the order. Please note that sale orders are non-refundable.

4. Other: If you received the wrong or non-compliant item, request the same product or the product contained in the original order.

The right of return and withdrawal is considered correctly exercised if the following conditions are fully respected:

• the products must not have been used and/or damaged;
• products must be returned in their original packaging;
• Returned products must be sent in a single shipment.

We reserve the right to not accept products from the same order, returned and shipped at different times;

Returned products must be delivered to the courier within 28 days from the date you placed your order.
It is understood that the risks of transport for the return of the Products will be entirely borne by the Buyer.

In the unlikely event that the return is made in unacceptable condition, we may have to send it back to you.

To activate the withdrawal procedure, simply write to customercare@v2brand.it

In some cases only partial refunds are guaranteed:

If the order is not in its original condition, damaged, or missing parts for reasons not attributable to our error, the order is returned more than 28 days after purchase.

SALE ORDERS:
Only non-sale items are refundable; therefore, refunds cannot be applied to discounted items.

PLEASE DO NOT HESITATE TO CONTACT US WITH ANY QUESTIONS AT: customercare@v2brand.it

RETURNS OUTSIDE ITALY

Do you have anything to return or do you want to change the size or product? You have 14 days from the date of receipt to proceed.

To make a return, follow these steps:

1. Go to the website: https://www.gls-returns.com/#/m/v2brand or scan the QR code you find here below.

2. Follow the guided procedure until the return label is created
3. Print and apply the label on the package
4. Take your package to the "Parcel Shop" you prefer.
5. In order to proceed your return as soon as possible, please remember to put the fulfilled return

form inside the package.

There are 4 return options:

1. Size change: have you chosen the wrong size and do you want to receive the same item in the right size? The size change is completely free of charge.

2. Voucher: Do you want to change the item? Request the Voucher. You will receive a code of the same amount that you can spend on the website without an expiration date.

3. Refund: If you want a refund, the shipping costs are at your charge. The amount is €10, so your refund will be reduced by €10 (ex: if you return an item of €99, you will receive a refund of €89). The refund is always made on the same payment method used in the order. Please note goods on sale are not refundable.

4. Other: Have you received the wrong item? Please request the product of the original order.