Return Policies

RETURNS ITALY

(for return policies for other countries, scroll down the page)

If for any reason you are not fully satisfied with your order, within 14 days of delivery you can return one or more items and choose to receive other items in replacement or exercise the right of withdrawal.

To proceed with the return, you must follow the instructions on the return form found inside the package. The return form must always be attached to the returned goods. If you have lost your return form you can download it here .

To make a return, follow these steps:

1. You will receive an email from our address customercare@v2brand.it as soon as GLS has delivered the goods. Inside you will find the link to book the return collection.

2. Click on the link inside the email, you will be redirected to the GLS website. If the link is not clickable, copy and paste it into your browser.

3. You can choose between 2 ways to return the goods:

a.Hand delivery to a GLS branch or point near you
b. Booking collection at your preferred address

4. Make sure you complete the procedure, you will receive a confirmation email from GLS.

5. Remember to include the correctly completed return form on the last page inside the package , so as to allow our logistics to fulfill your request as quickly as possible.

RETURN POLICY

To make a return there are four different options:

1. Size change: If you have chosen the wrong size and want to receive the same item but in the right size for you. The size change is completely free.

2. Purchase Voucher : If you want to proceed with the exchange for a new item, we recommend that you request the Purchase Voucher, you will receive a code for the same amount that you can spend on all items in the shop without expiry.

3. Refund : if you decide to opt for a refund , shipping costs are at your expense. The costs amount to €10, so your refund will be reversed by €10 (e.g. if you return an item worth €99 you will receive a refund of €89). The refund is always made to the same payment method you used when placing the order. Please note that sale orders are not refundable.

4. Other : If you received the wrong or non-compliant item, request the same product or the product contained in the original order.



The right of return and withdrawal is considered to be correctly exercised if the following conditions are fully respected:

  • the products must not have been used and/or damaged;
  • products must be returned in their original packaging;
  • Returned products must be sent in a single shipment.

We reserve the right not to accept products from the same order, returned and shipped at different times;

Returned products must be delivered to the courier within 14 days from the date you received the order.

In the unlikely event that the return is made in unacceptable condition, we may have to send it back to you.

To activate the withdrawal procedure, simply follow the instructions on the return form inside the package or follow those described on this page. For further clarifications or problems with the procedure, write to: customercare@v2brand.it

In some cases only partial refunds are guaranteed:

If the order is not in original condition, damaged or there are missing parts for reasons not attributable to our error; the order is returned more than 14 days after receipt

SALE ORDERS:
Only non-sale items are refundable, therefore, refunds do not apply to discounted items.

DO NOT HESITATE TO CONTACT US WITH ANY QUESTIONS AT: customercare@v2brand.it

RETURNS NOT IN ITALY

Do you have anything to return or do you want to change the size or product? You have 14 days from the date of receipt to proceed.

To make a return, follow these steps:

1. Go to the website: https://www.gls-returns.com/#/m/v2brand or scan the QR code you find on the return form inside the parcel.

2. Follow the guided procedure until the return label is created
3. Print and apply the label on the package
4. Take your package to the "Parcel Shop" you prefer.
5. In order to proceed your return as soon as possible, please remember to put the fulfilled return form inside the package.

There are 4 return options:

1. Size change : have you chosen the wrong size and do you want to receive the same item in the right size? The size change is completely free of charge.

2. Voucher : Do you want to change the item? Request the Voucher. You will receive a code of the same amount that you can spend on the website without an expiration date.

3. Refund : If you want a refund, the shipping costs are at your charge. The amount is €10, so your refund will be reduced by €10 (ex: if you return an item of €99, you will receive a refund of €89). The refund is always made on the same payment method used in the order. Please note goods on sale are not refundable.

4. Other : Have you received the wrong item? Please request the product of the original order.